We are not responsible for any products not directly purchased from us. All items purchased from another retailer must be returned at point of purchase.
If you are dissatisfied for any reason you may return any unused merchandise to Casual Industrees within 30 days of purchase for a full refund. Products kept for over 30 days without a return request are considered final. Customers are responsible for the cost of return shipping. Products being returned must be in NEW condition and will require the purchaser to ship the items to Casual Industrees at the customers’ expense.
Casual Industrees will cover the cost for shipping to replace items that were shipped incorrectly.
We are not responsible for lost items, stolen packages, or incorrect shipping addresses. In other words, check your shipping and billing details carefully before finalizing it.
Orders must be canceled at least 3 business days in advance of ship date to qualify for a refund.